What people are saying.

  • I met and worked with Shayla when she was our Customer Success representative at a digital marketing analytics company. She far exceeded her role and not only advised on strategies or knowledge but would provide significant hands-on assistance which was crucial to our company. Her proactive demeanor and helpful problem solving became the gold-standard for my company when comparing any vendor's representative (i.e. 'are they anything like Shayla'). Without a doubt I would be eager to work with Shayla again given her strong analytics capabilities, professional dedication and all-around wonderful personality!"

    — Product Owner, Insurance Company

  • I had the opportunity to work with Shayla when she served as our Customer Success Representative at a digital marketing analytics firm. Shayla consistently went above and beyond her role—offering not only strategic guidance and industry knowledge but also valuable, hands-on support that was instrumental to our company’s operations. Her proactive approach and effective problem-solving quickly established her as the benchmark for excellence when evaluating vendor representatives. Shayla’s exceptional analytical skills, professionalism, and dedication made a lasting impression. I would confidently welcome the chance to collaborate with her again.

    — Digital Analytics Development Lead, Financial Services Industry

  • Working with Shayla has been a game-changer for both our clients and internal teams. Her unique blend of professionalism, deep product knowledge, and sharp analytical thinking consistently elevates the conversations we’re having- both strategically and tactically. Shayla has been instrumental in driving value for high-impact accounts like Citi, where her leadership helped uncover a major fraud detection use case tied to a significant Q4 expansion. Her bilingual fluency has also made her an essential partner in our work with Banamex, who not only renewed but also expanded with a cloud migration and three year commitment. As an Enterprise Account Manager, I consider Shayla an indispensable part of our success. She builds trust quickly, fosters meaningful engagement, operates at a team level, and is genuinely invested in client outcomes. If she’s supporting your business, you’re in great hands.

    — James Hill, Enterprise Account Manager, Glassbox

  • I had the pleasure of working on the same team as Shayla at Glassbox, where I also served as her mentor. She quickly became one of the most reliable and impactful members of our team. Shayla has a rare ability to adapt quickly, build trust with enterprise clients, and deliver results that move the needle. She consistently brought a strategic mindset to every engagement, with a strong focus on product optimization, data analysis, and customer experience. Her work directly supported clients across both financial services and travel and hospitality, always with a high level of attention to detail and professionalism. Shayla is also incredibly personable and easy to work with. Clients and colleagues alike valued her ability to communicate clearly, stay organized, and drive meaningful outcomes. I would gladly work with her again and highly recommend her to any organization or client looking for someone who can bring clarity, insight, and measurable value to their business.

    — De’Lon Dixon, M.A., Team Lead, CX - Glassbox | Founder of Think Technologies

  • Shalya was a great member of our customer facing Customer Experience team for over 3 years. She provided insights, analytics, and training to some of our highest ARR customers across all our entire Americas region. Shayla possesses remarkable organizational abilities, consistently managing projects with precision and efficiency. She is able to dissect complex data and provide actionable insights that drive results – in a format that’s easy for customers to comprehend. She delivered engaging and impactful presentations that resonate with diverse audiences. Above all, her ability to build strong rapport with customers is truly exceptional, fostering trust and collaboration. Shayla is a dedicated, talented professional who would be an asset to any team.

    - Evan Ringer, CX Manager, Glassbox

  • I had the pleasure of working with Shayla for several years, and during that time, I was consistently impressed by the way she approaches both client relationships and complex analytical challenges. She has a rare ability to build trust and credibility from the very first conversation. Clients and colleagues alike quickly come to rely on her direction. She gets up to speed in no time, no matter how complex the topic, and she brings a sharp analytical mindset that cuts straight to the insights that truly matter. What really sets Shayla apart is her ability to understand your goals—even before you fully articulate them—and then deliver data-driven insights that not only answer the question at hand but also prepare you for what’s next. Her work is always thorough, clear, and incredibly easy to digest, no matter how advanced the analytics behind it. She’s the kind of person you want on your team when you need clarity, confidence, and real impact.

    - Gloria Woo, Lead Engineer, Wells Fargo